Waiting for your package to be delivered is like waiting for wet paint to dry. Sometimes, however, the package never arrives, and you’re just left waiting. However, the good news is that you have the law on your side when such a situation occurs. That’s right! Some specific factors and circumstances allow customers to request a full refund while waiting for your package. In this blog post, we will discuss those factors.
If the Delivery Is Late
In case your delivery does not arrive on time, usually within 30 to 60 days or specified otherwise, you can request a full refund of the amount you paid. However, we recommend that you contact the supplier before you do this as there could be a reasonable explanation for the late delivery. For instance, a particular package could be late due to weather conditions, which is entirely understandable. You must also keep in mind the current global pandemic, which could greatly impact shipping times.
Items Are Damaged or Missing
If you find out that some of the items from your package are missing or turn out to be damaged, you have the absolute right to get in touch with your supplier and the courier company to sort out the matter for you. You have the right to request a refund in case of substantial damage. If your supplier suggests that you get a replacement (free of cost, of course), you can consider that option.
Sometimes the packages might remain undelivered due to various reasons. It is essential to monitor the delivery status through the specified consignment number and get in touch with your supplier or the courier company if you notice that the parcel has over lapsed its delivery time.
Package Is Lost
Customers have the right to request a refund if the package is lost in transit. But then again, you might want to run this by your supplier before you take any action. This way, there could be other possible explanations or solutions to the issue.
Package Is Delivered At the Wrong Address
If your package gets delivered to the wrong address and someone else claims it, you have the option to request a refund. In this case, the courier company will be held liable. However, it is essential on your part to mention an exact and comprehensive address to pinpoint your precise location.
Many people enjoy the convenience and benefits of online shopping. Still, when you constantly have to check your front door for the package even after the delivery date, it becomes a hassle. For more information regarding package delivery, please contact us.